Questions? We’ve got you.
Everything you actually need to know — no digging, no fine print.
Pricing & Payment
How does pricing work?
You tell us your home size and service level, and we show your exact price instantly. No quotes. No calls. No “starting at” games. Sales tax is added at checkout.
When do I pay?
Your card is saved securely when you book. You’re only charged after your clean is confirmed — no surprise charges later, no add-ons you didn’t approve.
Do you offer discounts?
Yes — returning customers get 15% off their next clean. The more you book with us, the more it pays back.
What payment methods do you accept?
All major credit and debit cards. Secure, simple, done.
Services & What’s Included
What’s the difference between the cleans?
The Maintenance is your regular reset. The Reset is a deeper clean for when things need more attention (our best value). The Deep is the full “everything handled” clean. Whichever you choose, your space ends up cleaner, lighter, and easier to live in.
Do you bring supplies?
Yes — we bring everything. Professional-grade, non-toxic eco products and all equipment. One less thing for you to think about.
How long does a clean take?
Most condos: a 1BR takes about 2–3 hours, a 2BR about 3–4, and a 3BR about 4–5. Deep cleans take longer — but they hit everything. Either way, you don’t need to be home.
How does donation pickup work?
This is the part people love most. Leave a bag of clothes or apparel by the door, and we’ll take it and donate it after your clean. No extra cost. No extra trip. Your old stuff, someone’s new start.
Scheduling & Booking
How far in advance should I book?
We offer same-day when available. For the best time slots, book 24–48 hours ahead. Returning clients get priority.
Do I need to be home?
Nope. Most people aren’t. Just leave access instructions and we’ll handle the rest.
Can I reschedule or cancel?
Yes. With 24+ hours notice, it’s a full refund. Less than 24 hours, a 50% fee applies — your cleaner already reserved that time.
Will I get the same cleaner?
That’s the goal. We match you with the same person whenever possible — so they know your space, and you know what to expect.
Trust & Safety
How do you vet cleaners?
We keep this tight. Background checks, references, and real-world experience required. We only work with people we’d trust in our own homes.
Are you insured?
Yes. If something goes wrong (rare), we handle it.
What about pets?
We’re pet-friendly. Just let us know anything important — crate, room, quirks. Most pets adjust quickly.
The Hauzkeep Difference
Why is your quality better?
Because we don’t cut corners on the people doing the work. We pay 2–3x industry rates and reward consistency. That means cleaners who actually care — and it shows.
What if I’m not happy with my clean?
Reach out within 24 hours and we’ll work with you to make it right.
Why start local?
Because better service comes from focus. By staying local, we can match you with cleaners who know your building, reduce travel time, and deliver more consistent results. We’re in this community for this community.
Still have a question?
How can I reach you?
Email us anytime at hello@hauzkeep.com. We usually respond within a few hours (9am–6pm CT, Monday–Saturday).