Everything you need to know about Hauzkeep, our services, and how we work.
Simple: your price depends on service type, home size, and how often you book. Use our calculator to see your exact price instantly—no estimates, no phone calls. What you see is what you pay.
We accept all major credit and debit cards. Payment is processed securely through our booking system.
Payment is collected when you book your clean. No surprises, no hidden fees.
Yes. Weekly cleanings save 20%, bi-weekly saves 10%, and monthly saves 5%. The more often we clean, the less you pay per visit.
The Maintenance: Your weekly or bi-weekly clean. All rooms, bathrooms, kitchen, floors. Keeps your home consistently clean.
The Reset: Monthly deeper clean. Everything in Maintenance plus baseboards, window sills, light fixtures, behind furniture.
The Deep: Quarterly or move-out. Everything in Reset plus inside oven/fridge, all windows, detailed carpet cleaning, wall washing.
Set aside items you want to donate (clothes, books, household goods) before your clean. Our cleaner will take them to a local donation center after finishing. No extra charge. Saves you a trip and helps reduce waste.
Yes. We bring all professional-grade supplies and equipment. If you prefer we use your products (eco-friendly, specific brands), just let us know in special instructions.
Depends on your home size and service level. Generally: Studio/1BR takes 2-3 hours, 2BR takes 3-4 hours, 3BR takes 4-5 hours. Deep cleans take longer.
We offer same-day booking when available. For best availability, book 24-48 hours ahead. Recurring customers get priority scheduling.
Nope. Most customers aren't home. Just provide access instructions (lockbox code, doorman, key location) in your booking. Many of our customers schedule their clean while they're at work or out with friends.
Yes. Cancel or reschedule up to 24 hours before your appointment for a full refund. Less than 24 hours notice incurs a 50% cancellation fee (our cleaners have already scheduled you).
Yes. We match you with a cleaner in your building whenever possible. You'll build a relationship with someone who knows your home and your preferences. That's how it should be.
Every cleaner goes through background checks, reference verification, and in-person interviews. We only work with experienced professionals who share our values of quality and reliability.
Yes. All cleaners are covered by our liability insurance. If something breaks (rare), we handle it.
We love pets! Just let us know in special instructions if your dog or cat needs any specific handling (crate them, keep them in bedroom, etc.). Most pets are fine with our cleaners once they get to know them.
We pay our cleaners 2-3x industry rates and use performance-based compensation to reward excellence. Most platforms pay $8-12/hour; our cleaners earn significantly more. This attracts top talent and creates natural incentives: show up on time, pay attention to detail, treat your home with care. Better pay + performance incentives = consistently exceptional service.
We're starting local. Building density in Minneapolis buildings means better service for you (same cleaner every time, faster response) and better economics for our cleaners (less travel, more efficiency). We'll expand to other cities once we've perfected the model here.
Let us know within 24 hours. We'll send someone back to re-clean the areas you're unhappy with, free of charge. Our goal is to make you genuinely happy, not just get it done.
Email us at hello@hauzkeep.com. We respond within a few hours during business hours (9am-6pm Central, Monday-Saturday).