Terms of Service

Who we are

Hauzkeep LLC (“Hauzkeep,” “we,” “us”) is a residential cleaning service operating in Minneapolis, Minnesota. When you book a clean through hauzkeep.com, you’re agreeing to these terms.

Booking and payment

When you book, your credit or debit card is saved securely through Stripe. You are not charged at the time of booking. Your card is charged only after your clean has been performed. Minnesota sales tax is added to your total at checkout.

After each clean, we email you to confirm how it went. If you confirm, we charge the card on file. If we do not hear from you within 24 hours of that email, the clean is treated as confirmed and the card on file is charged. If you report an issue in that window, no charge is made until the issue has been resolved with you. Either way, you receive a receipt itemising the service price, the sales tax, and the total charged.

All prices shown on hauzkeep.com are base prices before tax. Your final charge will include applicable Minnesota state and local sales tax.

Recurring cleans

If you book on a schedule — every week, every two weeks, or every four weeks — each completed clean automatically schedules the next one at that interval. This is not a contract or a subscription. There is no minimum number of cleans, no term, and no fee for stopping.

You are charged one clean at a time, after each clean is performed. You are never charged in advance and never charged for a clean that has not happened.

Schedule pricing reflects the interval, not a commitment: a clean costs less when we come more often because less has accumulated since the previous visit. If you change your interval, the new price applies from your next clean onward.

To skip a clean, change your interval, or stop entirely, email us at hello@hauzkeep.com. Skipping a single clean does not shift the cleans that follow it. Stopping takes effect immediately and requires no notice period.

Cancellation and rescheduling

24+ hours notice: Cancel or reschedule for free. Full refund if already charged.

Less than 24 hours notice: A 50% cancellation fee applies. Your cleaner has already reserved that time for you.

To cancel or reschedule, email us at hello@hauzkeep.com.

Our service

We provide residential cleaning services for apartments, condos, and townhomes in Minneapolis. All cleaning supplies and equipment are provided by Hauzkeep. Our cleaners are independent contractors (not employees) who have been interviewed, background-checked, and vetted by Hauzkeep.

We do our best to match you with the same cleaner for each visit, but we cannot guarantee this for every appointment.

Donation pickup (Fresh Start)

Each clean includes free donation pickup of one bag of clothes or apparel (up to 15 gallons). Items are donated to local charities in the Minneapolis area. Hauzkeep is not responsible for items once they are picked up. We accept clothes and apparel only — no furniture, electronics, books, or household goods.

Access to your home

You are responsible for providing safe access to your home for your scheduled clean. This may include lockbox codes, building entry instructions, or being present to let the cleaner in. If our cleaner cannot access your home at the scheduled time, a cancellation fee may apply.

Property and liability

Hauzkeep carries general liability insurance and customer property protection coverage. If something is damaged during a clean, please notify us within 24 hours at hello@hauzkeep.com and we will work to resolve it.

Please secure valuables, fragile items, and important documents before your clean. Hauzkeep is not responsible for items left in areas being cleaned that are not secured.

Satisfaction

If you’re not happy with any aspect of your clean, let us know within 24 hours. We’ll send someone back to address the issue at no additional charge. We’re here to get it right.

Your responsibilities

Please ensure your home is accessible at the scheduled time. Let us know about pets, allergies, or special considerations in your booking notes. Inform us of any hazardous conditions or areas that require special attention.

Privacy

We collect your name, email, phone number, and address to provide our service. Payment information is processed securely through Stripe — we never see or store your card details. We do not sell your personal information to third parties. For more details, see our Privacy Policy.

Changes to these terms

We may update these terms from time to time. If we make significant changes, we’ll notify you by email. Continued use of our service after changes constitutes acceptance of the updated terms.

Contact

Questions about these terms? Email us at hello@hauzkeep.com.