Questions? We’ve got you.

You tell us your home size and how often you’d like us, and we show your exact price instantly. No quotes. No calls. No “starting at” games. Sales tax is added at checkout.

Your card is saved securely when you book, and nothing is charged until after the clean is done. Once your cleaner finishes, we email you to check how it went. Confirm it and we charge the card on file. If we don’t hear from you within 24 hours, we take that as all-good and charge it then — and either way you get a receipt showing exactly what came off your card, tax itemised. Something wrong? Flag it in that email and nothing is charged until we’ve sorted it out with you.

Booking on a schedule costs less per clean than booking one-off — often around 30% less. It isn’t a promotion or a code, it’s just what the clean costs at that rhythm: the more often we come, the less has built up since the last visit. You’ll see both prices in the calculator before you commit to anything.

All major credit and debit cards. Secure, simple, done.

No. There’s no contract, no minimum, and no cancellation fee for stopping. You’re charged one clean at a time, after each one happens — never upfront and never for cleans you haven’t had. The schedule price isn’t a commitment you’re paying for in advance; it’s just what a clean costs when we come that often.

Automatically, at the rhythm you picked. When a clean is finished, the next one goes straight onto the calendar — and the date is right there in your receipt email, so you always know when we’re coming next without asking.

Yes. Email us at hello@hauzkeep.com and we’ll move it or skip it. Skipping one visit doesn’t shift everything after it — your rhythm stays where it was, so a one-off change doesn’t quietly drift your whole schedule. Same 24-hour notice applies as any reschedule.

Anytime. Email us and we’ll switch you. Your price changes to match the new rhythm from the next clean onward — going more often costs less per visit, less often costs a bit more, and you’ll know the new figure before anything changes.

Just tell us. No notice period, no fee, no retention call. If you come back later you can pick the same rhythm back up at the same price.

There isn’t one. Every clean is the same thorough standard — every room, kitchen, bathrooms, baseboards, sills and fixtures. You’re choosing how often, not how much gets done. The one exception is a move-in / move-out clean, which adds the inside of the oven and fridge, interior windows, carpet detail and wall washing, because an empty home needs things a lived-in one doesn’t.

Yes — we bring everything. Professional-grade, non-toxic eco products and all equipment. One less thing for you to think about.

Most condos: a 1BR takes about 2–3 hours, a 2BR about 3–4, and a 3BR about 4–5. Move-in and move-out cleans take longer — but they hit everything. Either way, you don’t need to be home.

This is the part people love most. Leave a bag of clothes or apparel by the door, and we’ll take it and donate it after your clean. No extra cost. No extra trip. Your old stuff, someone’s new start.

We offer same-day when available. For the best time slots, book 24–48 hours ahead. Returning clients get priority.

Nope. Most people aren’t. Just leave access instructions and we’ll handle the rest.

Yes. With 24+ hours notice, it’s a full refund. Less than 24 hours, a 50% fee applies — your cleaner already reserved that time.

That’s the goal. We match you with the same person whenever possible — so they know your space, and you know what to expect.

We keep this tight. Background checks, references, and real-world experience required. We only work with people we’d trust in our own homes.

Yes. If something goes wrong (rare), we handle it.

We’re pet-friendly. Just let us know anything important — crate, room, quirks. Most pets adjust quickly.

Because we don’t cut corners on the people doing the work. We pay 2–3x industry rates and reward consistency. That means cleaners who actually care — and it shows.

Reach out within 24 hours and we’ll work with you to make it right.

Because better service comes from focus. By staying local, we can match you with cleaners who know your building, reduce travel time, and deliver more consistent results. We’re in this community for this community.

Email us anytime at hello@hauzkeep.com. We usually respond within a few hours (9am–6pm CT, Monday–Saturday).